Thank you for your emails, messages, and phone calls to our Siciclando team asking how we are doing. Yes, we are doing fine. Staying healthy. Getting more time with family. More time at the computer than usual. The business is doing fine as well. We have faced challenges before in these 20 years, so we have experience in how to navigate.
COVID-19 is something we are very focused on. We have been in regular contact with guests, especially those with spring reservations. We are monitoring daily the changes around the globe and how this impacts your well-being and decisions about travel. We are also working with our hotels to revise cancellation policies and create options through the year.
The first priority is to stay healthy and to do what's best to get through this moment. It can be stressful and we ask that you take time to "count your blessings" and to dream a bit about the future. If you have scheduled a tour with us already or are thinking about a future tour for 2020 here are our new guidelines and cancellation policy updates.
Tours scheduled between March 15 and April 30: We are actively working with guests who have tours through April 30 to create options and support them in making the best decisions for their health and safety. We are also in regular contact with hotels and tour services to anticipate changes in reservations through April 30 and even anticipating options for the fall, if needed.
Tours scheduled between May 1 through August 15: If you would like to change your tour departure, we are offering to credit your account for a future tour in Fall of 2020, 2021 or 2022. We will continue monitoring global changes and will update our policies regularly as we understand the situation.
Tours scheduled from August 16 through the end of 2020: If your tour is reserved during this period, we are still applying our current cancellation policy, allowing you to cancel 60 days before departure and waiving the $150 administrative fee in our current policies. If you would like to change dates for your current reservation, we can hold your deposit as a credit for your new dates. We will update you with changes and options as we learn more.
Considering a new reservation for 2020? We are happy to work with you to determine a tour and the best timing. We are revising our payment policy and extending final payment 30 days before the tour begins (final payments are usually expected 60 days before tour departure). We hope this will help with your decisions.
Please let us know if there is anything we can do to answer questions or help you make decisions about your bike tour in Italy.
To health and happiness during this challenging time,
The Siciclando Family